Autores
Charles J Fombrun, Naomi A Gardberg, Joy M Sever
Fecha de publicación
2000/3
Revista
Journal of brand management
Volumen
7
Número
4
Páginas
241-255
Editor
Palgrave Macmillan UK
Descripción
Measures of corporate reputation currently in widespread use suffer from fundamental methodological and conceptual weaknesses. This paper begins with a brief overview of the reputation construct and its expected dimensionality. It then examines some of the major indices in use and documents their principal weaknesses. A new instrument is proposed — ‘the reputation quotientSM (RQ) — to measure corporate reputations and establish its empirical validity and reliability through focus groups and pilot studies. It concludes that the reputation quotient is a robust measure of corporate reputations that considerably improves the state of the art in reputation measurement.
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