Autores
Leonard J Ponzi, Charles J Fombrun, Naomi A Gardberg
Fecha de publicación
2011/5
Revista
Corporate reputation review
Volumen
14
Número
1
Páginas
15-35
Editor
Palgrave Macmillan UK
Descripción
Corporate reputations are of growing interest as intangible assets that provide firms with a competitive advantage in the marketplace. This article describes the development and validation of the RepTrak™ Pulse, an emotion-based measure of the corporate reputation construct that untangles the drivers of corporate reputation from measurement of the construct itself. The authors draw on signaling theory to conceptualize corporate reputation as a set of beliefs about companies. Qualitative research conducted in the US demonstrated the content validity of this measure of reputation. Quantitative studies with multiple samples of participants validated the simplified measure in different geographical locations and confirmed the measure's ability to assess perceptions across stakeholder groups. Specifically, the authors examined how the US general public thinks about companies, how Canadian doctors assess …
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