Autores
Brian V Larson, Karen E Flaherty, Alex R Zablah, Tom J Brown, Joshua L Wiener
Fecha de publicación
2008/6/1
Revista
Journal of the Academy of Marketing Science
Volumen
36
Número
2
Páginas
271-277
Editor
Springer US
Descripción
The influence of a firm’s cause-related marketing efforts on sales representative attitudes and behavioral performance is investigated. Results from a field study indicate that the influence of a representative’s construed customer attitude toward the cause campaign on selling behavioral performance is mediated through cognitive identification and selling confidence. Further, the influence of construed customer attitude toward the campaign on selling confidence is moderated by cognitive identification such that the effects are stronger for salespeople with lower levels of identification with the company. The authors discuss the implications of the research and offer directions for further research.
Citas totales
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Artículos de Google Académico
BV Larson, KE Flaherty, AR Zablah, TJ Brown… - Journal of the Academy of Marketing Science, 2008