Autores
Monika Hartmann, Jeanette Klink, Johannes Simons
Fecha de publicación
2015/4/1
Revista
Food Policy
Volumen
52
Páginas
108-114
Editor
Pergamon
Descripción
Cause related marketing (CrM) has become one of the most dynamic marketing tools. CrM allows companies to signal their overall business culture regarding Corporate Social Responsibility (CSR) at the point of sale. More recently retail chains in Germany have started to use CrM as a strategy to differentiate themselves and their products and to secure customer loyalty in highly competitive markets. For consumers the information necessary to assess the fairness of the terms of a CrM campaign is in general not available. Thus, trust becomes an important issue. The aim of our study is to understand the role of trust for the success of a CrM campaign. We consider consumers’ trust in a retailer’s CrM campaign for the success of a specific campaign as well as the role of consumers’ general trust in CrM and thus of potential spillover effects. The empirical study is based on a standardised online consumer survey carried …
Citas totales
2015201620172018201920202021313111112186