Tuck School of Business at Dartmouth College

Marketing Department, University of North Carolina at Chapel Hill

University of South Alabama

Professor of Behavioral Science in Management, University of Michigan

Honorary Chairman, Simon-Kucher.com, Professor

Chairman and Founder, American Customer Satisfaction Index

Neal Gilliatt Chair and Professor of Marketing, Indiana University

Professor of Service and Relationship Marketing, Hanken School of Economics Finland

Professor of Marketing, Arizona State University

Regents' Professor Emeritus, Georgia Institute of Technology, USA