| Services marketing C Lovelock, P Patterson Pearson Australia, 2015 | 8596* | 2015 |
| Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination PG Patterson, RA Spreng International Journal of service Industry management 8 (5), 414-434, 1997 | 1570 | 1997 |
| Modeling the determinants of customer satisfaction for business-to-business professional services PG Patterson, LW Johnson, RA Spreng Journal of the academy of marketing science 25 (1), 4-17, 1996 | 1168 | 1996 |
| Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services N Sharma, PG Patterson International journal of service industry management 11 (5), 470-490, 2000 | 950 | 2000 |
| The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services N Sharma, PG Patterson Journal of services marketing 13 (2), 151-170, 1999 | 854 | 1999 |
| A cross-cultural study of switching barriers and propensity to stay with service providers PG Patterson, T Smith Journal of retailing 79 (2), 107-120, 2003 | 617 | 2003 |
| Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice PG Patterson, E Cowley, K Prasongsukarn International Journal of Research in Marketing 23 (3), 263-277, 2006 | 490 | 2006 |
| Services Marketing An Asia-Pacific and Australian Perspective CL Lovelock, PG Patterson, R Walker Sydney, NSW: Pearson Education Australia,, 2004 | 451 | 2004 |
| Understanding customer engagement in services P Patterson, T Yu, K De Ruyter Advancing theory, maintaining relevance, proceedings of ANZMAC 2006 …, 2006 | 424 | 2006 |
| Service recovery and fairness perceptions in collectivist and individualist contexts AS Mattila, PG Patterson Journal of service research 6 (4), 336-346, 2004 | 335 | 2004 |
| Relationship benefits in service industries: a replication in a Southeast Asian context PG Patterson, T Smith Journal of services marketing 15 (6), 425-443, 2001 | 313 | 2001 |
| Expectations and product performance as determinants of satisfaction for a high‐involvement purchase PG Patterson Psychology & Marketing 10 (5), 449-465, 1993 | 297 | 1993 |
| The impact of culture on consumers’ perceptions of service recovery efforts AS Mattila, PG Patterson Journal of retailing 80 (3), 196-206, 2004 | 262 | 2004 |
| A typology of service firms in international markets: an empirical investigation PG Patterson, M Cicic Journal of International Marketing 3 (4), 57-83, 1995 | 259 | 1995 |
| Customer rage episodes: emotions, expressions and behaviors JR McColl-Kennedy, PG Patterson, AK Smith, MK Brady Journal of Retailing 85 (2), 222-237, 2009 | 236 | 2009 |
| A relational model of export performance C Styles, PG Patterson, F Ahmed Journal of international business studies 39 (5), 880-900, 2008 | 231 | 2008 |
| Disconfirmation of expectations and the gap model of service quality: an integrated paradigm PG Patterson, LW Johnson Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993 | 214 | 1993 |
| Criteria used to select management consultants PL Dawes, GR Dowling, PG Patterson Industrial Marketing Management 21 (3), 187-193, 1992 | 190 | 1992 |
| Revenue management: resolving potential customer conflicts J Wirtz, SE Kimes, JHP Theng, P Patterson Journal of Revenue and Pricing Management 2 (3), 216-226, 2003 | 180 | 2003 |
| Demographic correlates of loyalty in a service context PG Patterson Journal of Services Marketing 21 (2), 112-121, 2007 | 168 | 2007 |
Martin WetzelsProfessor in Marketing and Supply Chain Research, Maastricht UniversityDirección de correo verificada de maastrichtuniversity.nl
