Chairman and Founder, American Customer Satisfaction Index

Professor and Byington Chair, Broad College of Business, Michigan State University

Seoul National University

Syracuse University

Assistant Professor, Business Administration, Rajshahi Science and Technology University …

Professor of Management, Rice University

Distinguished University Professor, University of South Florida

J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University

Professor of Marketing, The University of Hong Kong

Associate Dean of Undergraduate Studies and Strategic Initiatives -- Professor of Marketing