Chairman and Founder, American Customer Satisfaction Index

Professor of Marketing, The University of Queensland, University of Cambridge

Professor of Strategic Marketing, Cranfield School of Management

J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University

Associate Dean of Undergraduate Studies and Strategic Initiatives -- Professor of Marketing

Professor and Morris Mayer Endowed Chair, University of Alabama

Professor of Marketing, Dept. of Design and Innovation, Weatherhead School of …

Associate Professor of Marketing, UWA Business School, University of Western Australia

University of Rhode Island

Associate Professor of Marketing, KU Leuven