Forrest V. Morgeson III

Forrest V. Morgeson III

Director of Research, American Customer Satisfaction Index
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Citado por 2426
Customer Satisfaction Citizen Satisfaction International Marketing E-Government Partial Least Squares
Alejandro Pareja

Alejandro Pareja

Modernization of the State Specialist. Inter-American Development Bank
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Citado por 9
e-government business processes improvement citizen satisfaction quality of service delivery