| A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context. AR Zablah, BD Carlson, DT Donavan, JG Maxham III, TJ Brown Journal of Applied Psychology 101 (5), 743, 2016 | 136 | 2016 |
| Assessing the corporate brand: The unique corporate association valence (UCAV) approach N Spears, TJ Brown, PA Dacin Journal of Brand Management 14 (1), 5-19, 2006 | 56 | 2006 |
| Balancing between legitimacy and distinctiveness in corporate messaging: A case study in the oil industry MD Van Halderen, CBM Van Riel, TJ Brown Corporate Reputation Review 14 (4), 273-299, 2011 | 13 | 2011 |
| Before the service encounter. Referral variables influence patient perceptions of a specialist's service quality. TJ Brown Marketing health services 17 (1), 18, 1997 | 10 | 1997 |
| Caution in the use of difference scores as measures of marketing constructs JP Peter, TJ Brown, GA Churchill School of Business, University of Wisconsin--Madison, 1991 | 14 | 1991 |
| Caution in the use of difference scores in consumer research JP Peter, GA Churchill Jr, TJ Brown Journal of consumer research 19 (4), 655-662, 1993 | 839 | 1993 |
| Corporate associations in marketing: Antecedents and consequences TJ Brown Corporate Reputation Review 1 (3), 215-233, 1998 | 421 | 1998 |
| Corporate branding, identity, and customer response PA Dacin, TJ Brown Journal of the Academy of Marketing Science 34 (2), 95-98, 2006 | 222 | 2006 |
| Corporate identity and corporate associations: A framework for future research PA Dacin, TJ Brown Corporate Reputation Review 5 (2), 254-263, 2002 | 309 | 2002 |
| Corporate image and reputation in B2B markets: Insights from CI/ARG 2008 TJ Brown, PA Dacin, LF Pitt Industrial Marketing Management 5 (39), 709-711, 2010 | 27 | 2010 |
| Employee customer orientation in context: How the environment moderates the influence of customer orientation on performance outcomes. JW Grizzle, AR Zablah, TJ Brown, JC Mowen, JM Lee Journal of Applied Psychology 94 (5), 1227, 2009 | 209 | 2009 |
| Exploring the role of productivity propensity in frontline employee performance: Its relationship with customer orientation and important outcomes EG Harris, TJ Brown, JC Mowen, A Artis Psychology & Marketing 31 (3), 171-183, 2014 | 28 | 2014 |
| How and when does customer orientation influence frontline employee job outcomes? A meta-analytic evaluation AR Zablah, GR Franke, TJ Brown, DE Bartholomew Journal of Marketing 76 (3), 21-40, 2012 | 405 | 2012 |
| How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness JH Jung, TJ Brown, AR Zablah Journal of Retailing, 2021 | | 2021 |
| How does customer orientation influence authentic emotional display? YSS Huang, TJ Brown Journal of Services Marketing, 2016 | 9 | 2016 |
| Identity, intended image, construed image, and reputation: An interdisciplinary framework and suggested terminology TJ Brown, PA Dacin, MG Pratt, DA Whetten Journal of the academy of marketing science 34 (2), 99-106, 2006 | 1498 | 2006 |
| Impressions management: lessons from the oil industry M van Halderen, G Berens, M Bhatt, T Brown, C van Riel RSM Discovery-Management Knowledge 27, 11-13, 2016 | 3 | 2016 |
| In search of brand equity: the conceptualization and measurement of the brand impression construct GS Martin, TJ Brown Marketing theory and applications 2 (4), 431-438, 1990 | 247 | 1990 |
| Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors DT Donavan, TJ Brown, JC Mowen Journal of marketing 68 (1), 128-146, 2004 | 1314 | 2004 |
| Leadership propensity and sales performance among sales personnel and managers in a specialty retail store setting KE Flaherty, JC Mowen, TJ Brown, GW Marshall Journal of Personal Selling & Sales Management 29 (1), 43-59, 2009 | 56 | 2009 |
