Tom J. Brown
Tom J. Brown
Noble Foundation Chair in Marketing Strategy, Spears School of Business
Dirección de correo verificada de okstate.edu
Título
Citado por
Año
How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness
JH Jung, TJ Brown, AR Zablah
Journal of Retailing, 2021
2021
Supplier-initiated ingredient/component branding
AM Aljafari, TJ Brown
Journal of Business & Industrial Marketing, 2020
22020
Synergies at the intersection of retailing and organizational frontlines research
J Singh, T Arnold, M Brady, T Brown
Journal of Retailing 95 (2), 90, 2019
182019
The effect of customer-initiated justice on customer-oriented behaviors
JH Jung, TJ Brown, AR Zablah
Journal of Business Research 71, 38-46, 2017
272017
The emergent field of organizational frontlines
J Singh, M Brady, T Arnold, T Brown
Journal of Service Research 20 (1), 3-11, 2017
862017
How does customer orientation influence authentic emotional display?
YSS Huang, TJ Brown
Journal of Services Marketing, 2016
92016
A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.
AR Zablah, BD Carlson, DT Donavan, JG Maxham III, TJ Brown
Journal of Applied Psychology 101 (5), 743, 2016
1362016
Managing impressions in the face of rising stakeholder pressures: examining oil companies' shifting stances in the climate change debate
MD Van Halderen, M Bhatt, GAJM Berens, TJ Brown, CBM Van Riel
Journal of Business Ethics, 567-582, 2016
352016
Impressions management: lessons from the oil industry
M van Halderen, G Berens, M Bhatt, T Brown, C van Riel
RSM Discovery-Management Knowledge 27, 11-13, 2016
32016
Exploring the role of productivity propensity in frontline employee performance: Its relationship with customer orientation and important outcomes
EG Harris, TJ Brown, JC Mowen, A Artis
Psychology & Marketing 31 (3), 171-183, 2014
282014
Managing Impressions in the Face of Rising Institutional Pressures: A Comparative Case Analysis
MV Halderen, M Bhatt, CBM Van Riel, T Brown
Academy of Management Proceedings 2013 (1), 15648, 2013
2013
How and when does customer orientation influence frontline employee job outcomes? A meta-analytic evaluation
AR Zablah, GR Franke, TJ Brown, DE Bartholomew
Journal of Marketing 76 (3), 21-40, 2012
4052012
Balancing between legitimacy and distinctiveness in corporate messaging: A case study in the oil industry
MD Van Halderen, CBM Van Riel, TJ Brown
Corporate Reputation Review 14 (4), 273-299, 2011
132011
Corporate image and reputation in B2B markets: Insights from CI/ARG 2008
TJ Brown, PA Dacin, LF Pitt
Industrial Marketing Management 5 (39), 709-711, 2010
272010
Leadership propensity and sales performance among sales personnel and managers in a specialty retail store setting
KE Flaherty, JC Mowen, TJ Brown, GW Marshall
Journal of Personal Selling & Sales Management 29 (1), 43-59, 2009
562009
Employee customer orientation in context: How the environment moderates the influence of customer orientation on performance outcomes.
JW Grizzle, AR Zablah, TJ Brown, JC Mowen, JM Lee
Journal of Applied Psychology 94 (5), 1227, 2009
2092009
Linking cause-related marketing to sales force responses and performance in a direct selling context
BV Larson, KE Flaherty, AR Zablah, TJ Brown, JL Wiener
Journal of the Academy of Marketing Science 36 (2), 271-277, 2008
1382008
Social versus psychological brand community: The role of psychological sense of brand community
BD Carlson, TA Suter, TJ Brown
Journal of business research 61 (4), 284-291, 2008
5532008
Assessing the corporate brand: The unique corporate association valence (UCAV) approach
N Spears, TJ Brown, PA Dacin
Journal of Brand Management 14 (1), 5-19, 2006
562006
Corporate branding, identity, and customer response
PA Dacin, TJ Brown
Journal of the Academy of Marketing Science 34 (2), 95-98, 2006
2222006
El sistema no puede realizar la operación en estos momentos. Inténtalo de nuevo más tarde.
Artículos 1–20