| Customer satisfaction and stock prices: High returns, low risk C Fornell, S Mithas, FV Morgeson III, MS Krishnan Journal of marketing 70 (1), 3-14, 2006 | 1288 | 2006 |
| Misplaced trust? Exploring the structure of the e-government-citizen trust relationship FV Morgeson III, D VanAmburg, S Mithas Journal of Public Administration Research and Theory 21 (2), 257-283, 2010 | 229 | 2010 |
| Does E‐government measure up to E‐Business? Comparing end user perceptions of US federal government and E‐business web sites FV Morgeson III, S Mithas Public Administration Review 69 (4), 740-752, 2009 | 149 | 2009 |
| An investigation of the cross-national determinants of customer satisfaction FV Morgeson, S Mithas, TL Keiningham, L Aksoy Journal of the Academy of Marketing Science 39 (2), 198-215, 2011 | 89 | 2011 |
| Expectations, disconfirmation, and citizen satisfaction with the US federal government: Testing and expanding the model FV Morgeson Journal of Public Administration Research and Theory 23 (2), 289-305, 2012 | 87 | 2012 |
| Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction C Fornell, S Mithas, FV Morgeson III Marketing Science 28 (5), 820-825, 2009 | 75 | 2009 |
| Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies FV Morgeson, C Petrescu International Review of Administrative Sciences 77 (3), 451-479, 2011 | 73 | 2011 |
| Stock returns on customer satisfaction do beat the market: gauging the effect of a marketing intangible C Fornell, FV Morgeson III, GTM Hult Journal of Marketing 80 (5), 92-107, 2016 | 66 | 2016 |
| Service failure severity, customer satisfaction, and market share: An examination of the airline industry TL Keiningham, FV Morgeson III, L Aksoy, L Williams Journal of Service Research 17 (4), 415-431, 2014 | 64 | 2014 |
| Cross-national differences in consumer satisfaction: mobile services in emerging and developed markets FV Morgeson III, PN Sharma, GTM Hult Journal of International Marketing 23 (2), 1-24, 2015 | 58 | 2015 |
| Do managers know what their customers think and why? GTM Hult, FV Morgeson, NA Morgan, S Mithas, C Fornell Journal of the Academy of Marketing Science 45 (1), 37-54, 2017 | 50 | 2017 |
| Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels B Larivière, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas Journal of Marketing Research 53 (1), 91-109, 2016 | 44 | 2016 |
| The statistical significance of portfolio returns C Fornell, S Mithas, F Morgeson International Journal of Research in Marketing 2 (26), 162-163, 2009 | 31 | 2009 |
| The American customer satisfaction index at 10 years C Fornell, D Van Amburg, F Morgeson, B Bryant, G Anderson, M Johnson Ann Arbor: Stephen M. Ross School of Business, 2005 | 29 | 2005 |
| An abnormally abnormal intangible: stock returns on customer satisfaction C Fornell, FV Morgeson III, GTM Hult Journal of Marketing 80 (5), 122-125, 2016 | 18 | 2016 |
| Comparing determinants of website satisfaction and loyalty across the e-government and e-business domains FV Morgeson III Electronic Government, an International Journal 8 (2-3), 164-184, 2011 | 18 | 2011 |
| Citizen satisfaction: Improving government performance, efficiency, and citizen trust F Morgeson Springer, 2014 | 13 | 2014 |
| American customer satisfaction index methodology report BE Bryant, C Fornell, F Morgeson Milwaukee, WI: American Society for Quality, 2008 | 10 | 2008 |
| Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? GTM Hult, PN Sharma, FV Morgeson III, Y Zhang Journal of Retailing 95 (1), 10-23, 2019 | 6 | 2019 |
| The satisfaction, repurchase intention and shareholder value linkage: a longitudinal examination of fixed and firm-specific effects L Aksoy, TL Keiningham, B Larivière, S Mithas, FV Morgenson III, A Yalcin Paper was presented on the International Conference on Economic Modeling …, 2012 | 6 | 2012 |
Sunil MithasUniversity of South FloridaDirección de correo verificada de usf.edu
